Go into your scanner application settings and look for 'Resolution'. Is 'Intelligent Document Protection' on? Clean the rollers in your scanner as well as check to see if they need to be replaced. Ensure 'Multifeed Calibration' is highlighted on the screen and press the 'Play'-triangle button The scanner will run the document and you will see a 'UDDS Calibration Succeeded' screen The display says the UDDS calibration failed. This can be configured to automatic, or you can determine how much fill you would like for each side of the document individually. Make sure that you are logged on with Administrator rights. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. To help us improve our support, please provide your feedback below. If not, update your application to the newest version: Are Blank Pages showing up in your scanned documents? Please refer to the user guide and call your regional support number, - A Kodak Alaris Scanning Application (Capture Pro, Info Input, etc.). Go to the Top page in the FAQs & Troubleshooting section. The Resolution can be set at various intervals of DPI; the higher the DPI, the higher the quality of the image. Also note that the higher the DPI, the more storage space the image will take up. See Chapter 3, “Calibrating the scanner”. If after this, the calibration fails more than likely the calibration process was unable to write the calibration data file to specific directory. Installing Drivers / SoftwareUninstalling Drivers / SoftwareDriver / Software tips Go into your scanning application settings and turn on the 'Blank Page Removal' option. • Be sure you are using the correct ultrasonics calibration target. Go into your scanning application settings and enable the 'Streak Filter' setting. If you have anti-virus software installed, it's possible it may be blocking the driver installation. Does your computer have enough storage for the drivers? Do you want to create one image that contains both the front-side and back-side of the document? All trademarks and trade names used are property of their respective holders. But there seems to be some communication missing between scanner and scan application. Cannot Scan (via USB / Parallel)Cannot Scan (via Mobile Device)Scan Quality ProblemGeneral Scan ProblemScan from Mobile DeviceScan from Computer (Windows)Scan Settings / ManagementTips for Scanning Check both ends of the connection between your power outlet and the scanner. In your anti-virus settings, make the following directories exempt: Unplug and replug the USB cable from both the scanner and your PC, Check for an error on the Scanner Control Panel, Try the connection with a different USB cable, Check with your IT support to verify that your USB ports are enabled, Use your computer's search function and look for the program 'Connect Scanner'. Go into your scanning application settings (advanced) and enable the 'Images Per Side' setting. About cookies on this site: Our site uses cookies and other technologies to enable our partners and ourselves to remember you and understand how you use our site. This problem can be corrected by the following: Are you attempting to get rid of the black holes on a document that show up due to hole punches? Contact the support service for the third-party scanning application that you are using. Which part of the Setup Wizard is causing issue? Are the text or lines on your scanned image faded, or otherwise not showing up as prominently as you would like? If you still find streaks are making their way onto your scanned image, you set the aggressiveness of the setting from -2 to 2. Dirty or dull scanner rollers can have a negative effect on image quality as well as general scanner use. The Kodak trademark and trade dress are used under license from Eastman Kodak Company. During the calibration process the calibration sheet, with the large black bar facing down, should scan with a back and forth motion and finally move to the input slot. To 101.6 Cm (40 In. please contact Brother Customer Service from "Contact Us". Clean the scanner rollers / Check if they need replacing, Thank you for using our self-help troubleshooting. Go into your scanner application settings and enable the 'Noise Reduction' setting. _____________________________________________________________, Yes, my scanner can, or at least try to, scan an image, No, my scanner cannot connect to my PC / scan at all, No, my scanner is making abnormal / loud noises, Pages are not being fed through the scanner, Some or multiple pages get taken into the scanner at once.

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